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Attendant Console

Quality Business Phone Service

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Customer satisfaction soars when their calls are handled smoothly, promptly and are directed to the right person for the information they need. The unique user interface of the Mitel MiVoice Office 250 Attendant Console provides access to the information and features you need to ensure a state-of-the-art customer experience within any business phone service.

Call Recording & Quality Management

Effective Communication For Your Team

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Unlock the full potential of your business communications. Call recording technology plays a vital role in effective communication for businesses. Organizations in industries such as healthcare, banking, finance, automotive and debt collection are all benefactors from the ability to monitor, playback, evaluate and archive their telephone based interactions. In fact, virtually any organization that regularly engages by phone with customers, clients, colleagues or suppliers stands to gain from greater insight and understanding into the interactions shaping their everyday operations. This can be done with effective communication. Quickly retrieving important information contained within phone-based exchanges helps resolve disputes, minimize liability risk, improve customer service , safeguard company revenues and promote effective communication.

Company

About Us

TSI is a telecommunications provider for small to medium sized businesses in Western Wisconsin and throughout the Chippewa Valley.

wiscmapBusiness communications can encompass a vast array of telecommunications services. It is our goal to specially craft items and administrations for each of our clients needs. We exclusively design each telecommunications framework for our customers because we recognize that all our customers, from small companies to those with several locations, have unique needs. We are committed to establishing and maintaining a dynamic and long term telecommunications association with each and every customer within our telecommunications area.

Today’s quick-paced business society requests that effective organizations have a dependable full administration innovation partner. We can be that partner with its proven reputation as the premier telecommunications company in Western Wisconsin. Our broad innovation and administration experience permits us to respond to our clients necessities adequately and rapidly.

As a Mitel exclusive business telecommunications partner, we can offer an award winning portfolio of business telecommunications solutions. Mitel is a worldwide market leader in the telecommunications industry. Established in 1973, Mitel is a privately held business with over 1,500 affiliates in over 90 countries.

Providing our clients with exceptional service is our main goal. To accomplish that, we join state-of-the-art technical service with personalized attention from all our staff members within our telecommunications company. This guarantees that our customers receive the finest, most complete service available in Western Wisconsin.

Our Team

Consultant Services

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TSI specializes in end to end voice solutions. We’re technology experts and know the carriers and hardware.

  • We work with all system administration carriers to discover the provider that gives you the best choice for your organization.
  • We comprehend the latest in voice innovation which include cloud solutions, along with leading the industry of VoIP service providers.
  • We can provide telephone system arrangements from a wide array of telecom manufactures.
  • Additionally, when you call us, we will know you and we’ll have the capacity to help you rapidly and proficiently.

Is your organization relocating, growing or simply looking for ways to improve your current telecommunications platform systems? If so, TSI is sure to meet and exceed your requirements.

Industries Served

Contact

Let’s Get In Touch

Thank you for your interest in TSI and our various office phone systems! Whether you’re a current customer or want to know more about our office phone systems, we’re here to provide you quality service and support each step of the way. If you’re looking to learn more about our office phone systems, feel free to contact us directly or send a message.

Office Location

TSI
1607 Harding Ave
Eau Claire, WI 54701
info@tsi-eauclaire.com

Phone: (715) 834-3980
Fax: (715) 834-5085

Message Us

FAQs

 

FAQs About Office Phone Systems

Q. I can’t hear callers, but they can hearMitel Business MiVoice 5360 Environment 2 me. What should I do?
A. If you are unable to hear on the handset of your phone, try swapping your handset and/or handset cord with a working handset and/or handset cord from someone else in the office. If you are on your headset, try making the dial adjustments under the pop off door on the side. If you are speaking on your speaker phone, you may only have a single audio path so you may not be able to speak simultaneously.

Q. My headset is no longer working and I heard a series of beeps before it went dead. Do I need to replace the batteries?
A. When the batteries are dying in a headset, it will warn you with a series of beeps. You should begin troubleshooting by replacing the batteries which are located in the base unit behind a pop off door on the side of the base unit.

Q. Can I change the names on the displays of my phones?
A. If you own an Inter-Tel system, you can change the names as per the instructions in your administration guide. If you own any other system, a TSI technician site visit may be required to change the names. Call our office at (715) 834-3980 and we will be able to provide you with instructions or set up a service call about our office phone systems.

 
Q. My phone no longer works. What should I do?
A. Have you tried checking all connections to verify plugged in? Is yours the only phone not working? If more than your single phone are not working, call our office. If your phone is the only non-working phone set, try resetting your phone or swapping the phone with another working set of the same style and model.

Q. Callers cannot hear me, but I can hear them.
A. If you have an Inter-Tel system, check to see if the headset mode has been activated. When you are not on the phone, enter the feature code 316 and it should say on the display “Headset mode off”

If you are using a headset, try changing the voice tube, as they do sometimes get plugged up.

Q. When callers dial our phone number, they get a different business.
A. If you have phone company forwarding, someone may have inadvertently forwarded off the phones to another business. Try entering 73# and wait for a double beep confirmation. If you are part of a Centrex system enter the code to cancel call forwarding when the phone is not in use.

User Guides

Fax Servers

Enchancing Your Telecommunication Network

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The FaxFinder® fax server is an all-in-one network attached appliance that allows faxes to be sent and received electronically throughout your telecommunication network. Inbound faxes are delivered to a recipient’s email inbox or telecommunication network folder so they can be accessed by a personal computer or mobile device. Faxes can also be queued on a telecommunication network printer for customers who require printed copies. A number of routing options are available to help ensure faxes are delivered to the proper individual or department. Outbound faxes are sent using client software, web browser or existing client email on their telecommunication network.

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Have Questions?

Contact Us

We are here for all your communication needs. It’s our promise to be available whenever you need us. Give us a call or send us a message, it’s that easy.

What Our Clients Say About TSI

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Hardware Maintenance

For Your Communication System

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Our Hardware Maintenance Plan covers parts and labor for service including normal wear and tear on your communication system. It excludes adds, moves and changes, misuse, accidents, theft, abuse, unsuitable electrical conditions, acts of God, or repair or alterations by others. All service calls are handled by our Eau Claire office 24 hours a day, 7 days a week.
  • 10% discount on billable labor.
  • Priority scheduling and dispatch.
  • Annual preventative maintenance visit.

Software Maintenance

Contact TSI

1607 Harding Ave
Eau Claire, WI 54701
info@tsi-eauclaire.com

Phone: (715) 834-3980